Indepth accident investigation reports
 Statements from insured
 Statements from witnesses
 Photographs / Plans
 Police Statements
Fraud / Theft Investigation
Attendance at inquests
Recovery enquiries
Training on indemnity issues

 Insurance Companies

Being involved in an RTA is bad enough as the inconvenience and at times the severity can cause considerable distress. A long drawn-out claim (with enquiries made several months after the event) is the last thing your Policy Holder needs.

Early investigation will re-assure the Policy Holder that matters are being dealt with efficiently and professionally.

Mia liaise with policy holders to arrange prompt conveniently timed interviews to ensure details are still fresh and within recall.

Our team of investigators are, at times the only tangible link between insurers and Policyholders, conducting interviews at the Policyholders home. They are fully trained on indemnity issues so they can verify underwriting criteria are correct whilst obtaining accident related information.

Identifying potentially fraudulent and “staged” incidents is our forte. We liaise closely with local police forces and insurers / solicitors to ensure our intelligence is up to date and current “trends” are spotted and highlighted.

Tackling investigation from the outset can reduce costs and generate significant bottom-line savings.

 Defendant Solicitors

As part of his sweeping civil procedure reforms Lord Woolf endorsed the benefits of prompt and efficient investigation.

Unfortunately many insurers ignore the importance of proactive investigation and due to high workloads / backlogs cases become litigate.

As Mia offer a full claims handling service we are fully aware of the pressures to comply with Court deadlines and exchange dates.

Our reports and statements are CPR compliant enabling immediate disclosure.

 Claimant Solicitors

Since the Woolf reforms the need to instruct mutually agreed / acceptable experts has been taken on board by both sides.

Mia are recognised throughout the industry for our impartial expert advice and we are confident that insurers will not object to our involvement.

Our Claimant service is tailored to suit your needs whilst adopting the same ethics of proactive, prompt investigation.

Statements and locus are CPR compliant and our reports give a considered overview of the case.

We are used to working to Court deadlines and liaise closely with our clients to keep them fully apprised of developments on all cases.

 Bus / Coach Companies

Everybody is concerned with the number of bus companies going out of business due to the increasing cost of insurance premiums. This is often directly related to spiralling claim costs following minor accidents.

Mia assist bus companies and their claims management agents keeping claim payments to an acceptable level.

“Phantom” passengers, staged accidents and other localised trends are identified and reported.

Identifying and dealing with genuine claims quickly, also helps to reduce costs.